Responsible Gaming — Play Smart, Stay in Control

1. Our Commitment to Responsible Gaming

lv888 is built for Bangladesh's online gaming community with a clear understanding that the vast majority of our players engage with the platform purely for entertainment. We want every session — whether it is a cricket bet during a BPL match, a spin on a Pragmatic Play slot, or a hand of Dragon Tiger — to remain a positive experience. Responsible gaming is not an afterthought at lv888; it is built into the foundation of how we operate.

We acknowledge that for a small number of people gambling can develop from harmless entertainment into a harmful pattern of behaviour. lv888 takes this seriously. We have designed a suite of responsible gaming tools that give every player meaningful, real-time control over their gambling activity — including the ability to set strict deposit limits, take a time-out from the platform, or permanently exclude themselves at any time with no questions asked.

If you are ever concerned about your gambling, or if someone you know is showing signs of a gambling problem, please use the tools and contact information provided on this page. lv888's support team is available 24 hours a day, 7 days a week, specifically to help with responsible gaming requests. We will always treat these requests with the highest priority and complete discretion.

2. Age Restriction — 21+ Only

The 21+ minimum age requirement is a firm policy at lv888, not a guideline. During the account registration process, all players are required to confirm that they meet this age requirement. lv888 conducts identity and age verification checks as a standard part of the Know Your Customer (KYC) process. Players who cannot verify that they are at least 21 years old will have their accounts suspended pending verification, and any funds deposited by an underage player will be returned in full.

lv888 uses a combination of registration-time declarations, document-based KYC verification, and ongoing monitoring to enforce the 21+ policy consistently. Any player suspected of being underage — whether identified by our system, reported by another user, or self-disclosed — will have their account immediately suspended pending a full identity and age verification review. lv888 cooperates fully with any formal age verification request from applicable authorities.

3. Responsible Gaming Tools Available on lv888

lv888 provides the following responsible gaming tools to all registered players at no charge. To activate any of these tools, contact our support team at [email protected] or raise a request directly from within your account settings. All tools are applied promptly — most within minutes of your request.

4. How Deposit Limits Work

Deposit limits are one of the most practical and effective responsible gaming tools available on lv888. They put a hard ceiling on how much money you can add to your account in a given time period, ensuring that your gambling spending never exceeds an amount you have pre-approved for yourself.

• Daily limit: caps the total BDT amount you can deposit via bKash, Nagad, Rocket, or Upay within any rolling 24-hour window. Once the daily cap is reached, no further deposits are accepted until the window resets.
• Weekly limit: caps your deposits across a rolling 7-day window. This is particularly useful if you find that daily limit resets are not providing sufficient control over your overall weekly spend.
• Monthly limit: caps your total deposits within a calendar month. A monthly deposit limit is the broadest protection lv888 offers and is recommended for players who want firm long-term control of their gambling budget.
• Limit reductions take effect immediately. Limit increases are subject to a mandatory 7-day reflection period before they take effect — this cooling-off delay is intentional and is there to protect you from impulsive decisions made in the heat of the moment.

To set, change, or remove a deposit limit, contact lv888 support at [email protected] from your registered mobile number. Our team will confirm the change in writing and apply it immediately for reductions, or after the mandatory 7-day waiting period for increases.

5. Time-Out and Cooling-Off Periods

A time-out is a temporary pause on your lv888 account. During a time-out period, you cannot log in, place bets, make deposits, or access any games on the platform. Any bonus that you have accrued at the time of the time-out will be held and will remain available to you when your time-out expires, provided it has not reached its expiry date. Pending withdrawals will continue to be processed normally during a time-out.

• 24-hour time-out: a single-day pause, effective immediately, suitable for players who feel they need to step back briefly after a losing session or an emotionally charged gambling experience.
• 72-hour time-out: a three-day pause that gives you a meaningful break and a proper opportunity to reflect on your gambling patterns before returning to the platform.
• 7-day time-out: a full week's pause — our most frequently requested cooling-off duration. This is recommended when a player feels that a standard 24 or 72-hour break is not providing enough space to recalibrate.

All time-out requests are processed by lv888 support immediately upon receipt. Your account will be paused within minutes of your confirmed request. Time-out periods cannot be shortened or cancelled once active — the full duration must elapse before normal account access is restored. This firm policy is in place specifically to protect you.

6. Self-Exclusion

Self-exclusion is lv888's most protective responsible gaming tool. When you self-exclude, your lv888 account is permanently or for a defined period closed for all activity. You will not be able to log in, deposit, wager, or access games. lv888 will also suppress any marketing communications to you for the duration of your exclusion. Self-exclusion is available in the following durations: 6 months, 1 year, 3 years, 5 years, or permanent (indefinite) exclusion.

To request self-exclusion, send an email from your registered mobile number to [email protected] with the subject line "Self-Exclusion Request" and your preferred exclusion duration. lv888 will process your request within 24 hours and confirm the exclusion in writing. During a self-exclusion period, lv888 will not accept new registrations from the same individual. If you believe a new account has been opened in your name during a self-exclusion period, contact us immediately.

7. Recognising Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following behavioural signs may indicate that gambling is becoming a problem. If several of these apply to you, we strongly encourage you to use lv888's responsible gaming tools or contact our support team.

• ⚠️Gambling with money that was set aside for essential expenses such as rent, food, bKash repayments, or utility bills.
• ⚠️Chasing losses — continuing to gamble after significant losses in an attempt to win back the money you have lost.
• ⚠️Lying to family members, friends, or colleagues about the amount of time or money you spend on gambling.
• ⚠️Feeling restless, irritable, or anxious when you try to reduce or stop gambling.
• ⚠️Borrowing money — from family, friends, or informal lenders in Dhaka or elsewhere — to fund gambling sessions.
• ⚠️Spending increasing amounts of time thinking about gambling, planning the next session, or reliving past wins.
• ⚠️Neglecting work, studies, family responsibilities, or personal relationships because of time or money spent gambling.

Recognising these signs early is the most effective way to prevent a gambling habit from becoming a serious problem. lv888 does not judge any player who comes forward with a responsible gaming concern — quite the opposite. We treat every responsible gaming request as a priority and respond with respect, discretion, and genuine care.

8. Tips for Staying in Control

The following practical habits will help you keep gambling as an enjoyable pastime rather than a financial or emotional burden. lv888 recommends all players — not just those experiencing difficulties — to keep these principles in mind every time they log in.

• Set a fixed gambling budget for the week or month before you log in — and treat it as money you are comfortable losing, not money you expect to recover.
• Never gamble when you are emotionally distressed, exhausted, or under the influence of alcohol. Impaired judgement leads to impulsive decisions that you may regret.
• Take regular breaks during gaming sessions. Stand up, walk around, have a glass of water. Physical breaks help break the psychological momentum that can make it hard to stop.
• Keep gambling in perspective — it is one of many leisure activities available to you. Make sure other activities (sport, family time, socialising, outdoor activities) remain a regular part of your week.
• Use lv888's activity history feature to review your actual spending at least once a week. Seeing real numbers — deposits, bets, net outcomes — is one of the most effective ways to stay honest with yourself about your gambling habits.
• Talk to someone you trust — a friend, family member, or colleague — about your gambling. Keeping it private makes it easier for patterns to escalate unnoticed. Openness is a form of accountability.

9. Protecting Minors

lv888 is deeply committed to preventing minors from accessing the platform. We enforce the 21+ age requirement at registration, at KYC verification, and through ongoing monitoring of account behaviour. We also recognise that parents and guardians in Bangladesh play a critical role in protecting younger family members from online gambling content.

We strongly recommend that all lv888 players who share a home or a device with children or teenagers take the following precautions: always log out of the lv888 platform after every session; protect your device with a PIN, fingerprint lock, or password that minors cannot guess; never save your lv888 login credentials in a browser profile that a minor can access; and consider installing parental control applications on all shared devices, including Android and iOS smartphones commonly used by Bangladeshi families.

10. Get Help — Contact lv888 Support

If you are concerned that gambling is becoming a problem for you or someone you know, please do not wait. lv888's support team is available 24 hours a day, 7 days a week, and is specifically trained to handle responsible gaming requests with professionalism, empathy, and complete confidentiality. There is no judgment — only practical help, applied immediately.

lv888 encourages all players experiencing gambling-related difficulties to also seek support from trusted family members, community leaders, or healthcare professionals in their area. Gambling problems are a recognised condition and seeking help is a sign of strength, not weakness. You do not have to face this alone.